Blog

How to organise and structure service design in a large organisation. A write up after a talk at Governments discuss a design challenge.

A journey through Front End Development over the last 10 years and how the web and CSS have evolved to help us deal with unknowns and changing landscapes.

A follow-up to blurred lines and job titles this time looking at some of the crossovers and myths around Service design in Government.

How can we re-design legacy forms quickly and cheaply? What is the minimum amount of design needed and how will we make sure standards are maintained?

Our tools for vertical alignment have gotten a lot better as of late. My early days as a website designer involved laying out 960px wide homepage designs and aligning things horizontally across a page using a 12-column grid. Media queries came along which required a serious mental shift. It solved some big problems, of course, but introduced new ones, like dealing with alignment when elements wrap or are otherwise moved around in the layout.

There are many reasons to move paper or PDF forms online. When we are asked to do this there is usually an expectation that this will be a quick process. And an assumption that simply copying the paper form into HTML will be sufficient.

Reflecting on setting up a User Centred Design Community of Practice (COP) for a small team at Defra’s Warrington digital hub.

Job titles seem to come and go, what remains constant is the blurred lines of responsibility. Where does one job end and another begin?

My latest site redesign and why I left out Sass and media queries in favour of native CSS grid, calc, viewport units and custom properties.

Digital transformation provides organisations with the perfect opportunity to redesign legacy paper forms making it quicker and simpler for users to achieve their goal. However, as well as opportunity, creating a digital experience can also introduce new problems, after all paper forms do have some advantages over their digital replacements.