Article title Delivering and improving public services under pressure
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Public sector organisations are under constant pressure to do two things at once. Keep essential services running smoothly while improving the systems behind them.
I have over 15 years experience delivering large-scale and complex projects with organisations including the Department for Education, Defra, the Environment Agency, EE, Sainsburys and Barclays.
In my current role as Deputy Director for Service Design & Delivery at the Department for Education. I lead the transformation of the education and skills funding service that disburses over £85bn annually to 25,000 education and training providers, ensuring the right money gets to the right place at the right time.
I’m an active member of the public and private sector design, digital, and delivery communities, regularly promoting government standards by speaking at events, on panels, and on podcasts. I’ve also written best practice articles for well known publications including A List Apart and CSS tricks.
Besides this site you can also find my work in the following places:
Over the years I have been fortunate enough to work with some amazing companies and brands. Here are a few highlights:
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Public sector organisations are under constant pressure to do two things at once. Keep essential services running smoothly while improving the systems behind them.
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How we restructured our contracts to support more flexible, collaborative delivery. Enabling us to focus on the service as a whole.
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How we’re reshaping Digital teams to improve collaboration, flexibility, and whole service delivery.
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My take on mission driven government and how we can move towards this way of working from within our current policy inspired structures.