I am passionate about building inclusive and diverse teams to support organisations in delivering better services.
After completing a three year Fine Art course in 2004 I went on to gain a degree in Product Design and Development from the University of Salford in 2007.
Since then I have worked in a range of design roles including customer experience, front end development, interaction design and service design.
I’m an advocate for inclusive and accessible services and helping teams to put user needs and research insight at the heart of decision making.
I'm a trained Government service assessor and member of the GDS design system working group, helping to maintain standards whilst promoting inclusivity.
Tools aren’t everything but right now I'm using:
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How we restructured our contracts to support more flexible, collaborative delivery. Enabling us to focus on the service as a whole.
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How we’re reshaping Digital teams to improve collaboration, flexibility, and whole service delivery.
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My take on mission driven government and how we can move towards this way of working from within our current policy inspired structures.
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The fourth and final post from a series of service design talks at UK Governments Services Week.
