I am an experienced designer with a background in design leadership, customer experience, interaction design and service design.
I have over 15 years experience working on large-scale and complex projects with organisations including Defra, the Environment Agency, EE, Sainsburys and Barclays.
As a designer I create services that are useful, usable and accessible, which meet the needs of users and deliver business outcomes.
As a design leader I have built effective teams, enhanced capability and assisted organisations to deliver effective services in fast moving, political landscapes.
My current role includes mentoring designers of all abilities as well as setting the strategy for design and defining the standards we work to.
I’m an active member of the public and private sector design community’s, regularly promoting government standards by speaking at events, on panels, and on podcasts. I’ve also written best practice articles for well known publications including A List Apart and CSS tricks.
Besides this site you can also find my work in the following places:
Over the years I have been fortunate enough to work with some amazing companies and brands. Here are a few highlights:
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How we restructured our contracts to support more flexible, collaborative delivery. Enabling us to focus on the service as a whole.
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How we’re reshaping Digital teams to improve collaboration, flexibility, and whole service delivery.
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My take on mission driven government and how we can move towards this way of working from within our current policy inspired structures.
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The fourth and final post from a series of service design talks at UK Governments Services Week.
