I am an experienced designer with a background in design leadership, customer experience, interaction design and service design.
I have over 15 years experience working on large-scale and complex projects with organisations including Defra, the Environment Agency, EE, Sainsburys and Barclays.
As a designer I create services that are useful, usable and accessible, which meet the needs of users and deliver business outcomes.
As a design leader I have built effective teams, enhanced capability and assisted organisations to deliver effective services in fast moving, political landscapes.
My current role includes mentoring designers of all abilities as well as setting the strategy for design and defining the standards we work to.
I’m an active member of the public and private sector design community’s, regularly promoting government standards by speaking at events, on panels, and on podcasts. I’ve also written best practice articles for well known publications including A List Apart and CSS tricks.
Besides this site you can also find my work in the following places:
Over the years I have been fortunate enough to work with some amazing companies and brands. Here are a few highlights:
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My take on mission driven government and how we can move towards this way of working from within our current policy inspired structures.
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The fourth and final post from a series of service design talks at UK Governments Services Week.
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A critical reflection on my learning throughout the Future Leaders Scheme. Written as part of assignment five on FLS.
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A critical discussion on the choices I have made in relation to my communication techniques and style within the context of specific trauma-informed events or organisational change at work. Written as part of assignment four on the Future Leader Scheme.
